Last Updated: October 6, 2025
At detroitpp.com ("Detroit Paint Pros," "we," or "us"), we value your privacy and want you to understand how your information is handled. This notice outlines the data we collect, the ways we use it, when we may share it, and the choices available to you. By visiting detroitpp.com or any site that references this policy, you agree to the practices described here.
Scope
This policy covers information collected:
- On our Website (detroitpp.com)
- Through emails, text messages, and other digital communications with us
- From our ads and applications on third-party websites when they link to this policy
It does not apply to information gathered offline or on websites we do not operate or control.
Information We Collect
We collect three categories of information:
1. Information You Provide
This can include:
- Name
- Address
- Phone number
- Details about your painting request, such as property location, interior or exterior work, project schedule, budget expectations, color preferences, and notes
- Photos of your home, business, or project area
- Payment information
- Any other information you submit through forms, phone calls, or email
2. Information Collected Automatically
This may include:
- Pages you visit, links you click, time spent on the site, and the pages you enter from or leave to
- IP address, device identifiers, general location, browser type, operating system, screen size, language, and time zone
- Search terms entered on our site
- Cookies, pixels, web beacons, and related technologies
3. Information from Third Parties
Examples include:
- Revised contact information
- Purchase or interaction records
- Verification details for service requests and fraud prevention
- Advertising and analytics data, including email engagement
- Reviews or feedback from outside platforms
Your information may be handled in the United States and in other countries.
Cookies and Similar Technologies
We use cookies, pixels, and web beacons to:
- Recognize you and remember your preferences
- Track site performance and engagement
- Tailor content and service suggestions
- Support advertising and remarketing activities
Most browsers allow you to block or remove cookies. Some features may not function properly if cookies are disabled. Third parties may also place cookies on your device, and we do not control those tools.
Interest-Based Advertising
We may partner with other companies to serve ads based on your interests. Those partners may use identifiers such as IP addresses, cookie IDs, or hashed email addresses to recognize your device.
To learn more or opt out, visit:
How We Use Your Information
We use collected information to:
- Operate, maintain, and improve our Website and painting services
- Handle and complete service requests for interior painting, exterior painting, cabinet refinishing, deck staining, and related work
- Match you with qualified painting professionals for your request
- Communicate about estimates, scheduling, project updates, and support
- Send reminders for appointments and follow-up surveys
- Customize your experience and our marketing messages
- Support analytics, research, and product development
- Identify, prevent, and respond to fraud, abuse, and security incidents
- Enforce our Terms of Use and meet legal obligations
How We Share Information
We may share information in the following ways:
Service Providers and Provider Networks
When you ask for a quote or service, we share the details needed with third-party painting professionals and service provider networks so they can respond to your request in the Detroit metropolitan area.
Corporate Family and Affiliates
We may share information with our parent companies, subsidiaries, and affiliates.
Vendors
We share information with vendors who help us run the Website and our business, including providers for analytics, security, payment processing, customer support, and marketing. They may use personal information only to perform work for us.
Advertisers and Marketing Partners
We may share automatically collected data for measurement, attribution, and ad targeting. Information you provide, such as your email address, may also be shared with marketing partners that sent you to us.
Aggregated or De-Identified Data
We may share information that does not identify you personally.
Legal and Safety
We may disclose information when required by law, to protect rights and safety, or to investigate fraud or misuse.
Business Transfers
We may share information during a merger, sale, financing, bankruptcy, or acquisition.
Any third party that receives your information may follow its own privacy policy.
Your Choices
- Do not provide information: You may browse public pages without sharing personal data, but we cannot process painting service requests without it.
- Marketing emails: Use the unsubscribe link in our emails to stop promotional messages. This does not affect transactional emails related to your service request.
- Cookies: Adjust cookie settings in your browser or use the opt-out links above.
- Text messages: Reply STOP to opt out of text communications.
Access and Control
You can ask us to:
- Review the data we have collected about you
- Fix inaccurate information
- Delete information, subject to legal or operational limits
- Raise concerns about how we use your data
Use the contact options listed in the How to Contact Us section below.
Data Retention
We keep personal information only as long as needed for the purposes described in this policy, taking into account:
- The type and sensitivity of the information
- The risk of harm
- The purpose of processing
- Legal obligations
- Whether the purpose can be met in another way
In most cases, service request records are kept for up to 3 years after project completion for warranty and follow-up purposes.
Security
We use administrative, technical, and physical safeguards to help protect personal information. Sensitive submissions are sent using SSL encryption. Even so, no method of transmission or storage is completely secure. We recommend taking care when sharing personal information online.
Children's Privacy
This Website is not designed for children under 18. We do not knowingly collect information from children under 13. If you are under 13, do not submit a service request. If you are under 18, use the Website only with proper consent or legal capacity.
California Privacy Rights
If you live in California, you may have the following rights, subject to certain exceptions:
Right to Know
You may request details about:
- Categories of personal information collected
- Sources from which it was collected
- Business or commercial purposes for collection
- Categories of third parties with whom we shared it
- Specific personal information we hold about you
Right to Delete
You may request deletion of personal information collected from you, subject to exceptions.
Right to Correct
You may request correction of inaccurate personal information.
Right to Opt Out of Sale or Sharing
We do not sell personal data for money. We may share information for targeted advertising, which may be treated as "sale" or "sharing" under California law. To opt out, contact us and include "Do Not Sell or Share My Personal Information."
Right to Non-Discrimination
We will not treat you differently because you exercised your privacy rights.
Verification
We verify requests before taking action. Requests that cannot be verified or are excessive may be denied.
How to Submit a Request
Use the contact methods below and include "California Privacy Request" in your message. If you use an authorized agent, we may require proof of authorization.
Shine the Light
California residents may request a list of third parties that received personal information for direct marketing during the prior calendar year. Send a written request including "California Shine the Light" in your message.
Michigan Privacy Considerations
As a Detroit-based company, we are committed to following all applicable Michigan data protection and consumer privacy laws. We treat personal information carefully and use data-handling practices aligned with state and federal requirements.
Visitors Outside the United States
The Website is intended for U.S. residents, with a primary focus on the Detroit, Michigan metropolitan area. If you access it from outside the U.S., your information may be transferred to and processed in the United States, where privacy laws may differ from those in your country.
Changes to This Policy
We may revise this policy from time to time. When changes are made, the "Last Updated" date at the top of this page will change. Continued use of the Website means you accept the updated policy. We recommend checking this page periodically.
How to Contact Us
If you have questions, concerns, or requests about this Privacy Policy or how we handle data, contact us:
Detroit Paint Pros
Attn: Privacy Policy
4023 Kennett Pike #50129
Wilmington, DE 19807
Email: [email protected]
Phone: (313) 555-0199
To send California requests or to opt out of sale/sharing, mail us and include:
"California Privacy Request" or "Do Not Sell or Share My Personal Information."
Detroit Paint Pros is proud to support homeowners and businesses across Detroit, Michigan and the surrounding metro area with professional interior painting, exterior painting, cabinet refinishing, deck staining, and commercial painting services.
